Privacy Policy

    Privacy Policy

    Last Updated: January 1, 2026

    INTRODUCTION

    This Privacy Policy (“Privacy Policy”) describes how RespondWell, LLC and its affiliates, including, without limitation, RespondWell, LLC (collectively, “RespondWell,” “we,” “our,” or “us”), collect, use, disclose, and otherwise process information when you visit any RespondWell website or online service that links to this Privacy Policy, including https://respondwell.health and any related domains or subdomains (collectively, the “Websites”), use any affiliated mobile applications (the “Apps”), create an account, communicate with us, purchase products or services, engage with our content, or otherwise interact with us online or offline. We refer to the Websites, Apps, and related services together as the “Services.”

    This Privacy Policy is incorporated into our Terms of Use. Capitalized terms not defined in this Privacy Policy have the meanings given in the Terms of Use.

    Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable law.

    This Privacy Policy describes:

    1. THE INFORMATION WE COLLECT AND THE SOURCES OF THAT INFORMATION

    We collect information from and about you in a variety of ways depending on how you interact with the Services. Some information is collected directly from you, some is collected automatically, and some may be received from service providers, business partners, health care providers, pharmacies, and other third parties.

    If you do not provide certain information, some Services, features, or transactions may not be available or may not function properly.

    A. Information You Provide to Us

    We collect information you provide directly to us, including when you:

    The types of information you may provide include:

    Payment card information is generally collected and processed by our payment processors on our behalf. We may receive limited transaction details, payment status, billing address, and similar records necessary to support transactions, fraud prevention, accounting, and customer service.

    B. Information Collected Automatically

    We and our service providers may automatically collect certain information about your use of the Services, the devices you use, and how you interact with the Services.

    This may include:

    C. Public Pages and Authenticated/Health Pages

    Some of our data practices vary depending on the type of page or feature you use.

    For purposes of this Privacy Policy:

    “Public Pages” are pages or features that do not require login and are not intended for you to enter, view, or transmit health-related information. These may include general educational pages, general program descriptions, public blog content, general pricing pages, non-account landing pages, and similar public-facing content.

    “Authenticated/Health Pages” are pages or features that require login or that allow you to enter, view, transmit, or interact with information that may relate to your health, care, prescriptions, intake forms, appointments, treatment interests, symptoms, scheduling, checkout tied to treatment or program selection, account activity, or communications with clinicians or care-related personnel.

    We may use different technologies, configurations, and processing practices depending on whether a user is interacting with Public Pages or Authenticated/Health Pages.

    D. Cookies, Pixels, SDKs, Session Replay, Heatmaps, APIs, and Similar Technologies

    We and our service providers may use cookies, tags, pixels, web beacons, local storage, software development kits (“SDKs”), scripts, APIs, session replay tools, heatmaps, server logs, and similar technologies (collectively, “Tracking Technologies”) to collect information automatically.

    We may use Tracking Technologies for purposes such as:

    Depending on the page, feature, configuration, and applicable law, Tracking Technologies may collect data such as device and browser information, session activity, page and feature interactions, clicks, scrolling, form engagement, timestamps, navigation patterns, referral data, error logs, and similar technical or usage data.

    Some Tracking Technologies are operated directly by RespondWell, while others may be provided by service providers, analytics vendors, infrastructure vendors, security providers, advertising partners, or similar third parties acting on our behalf or in connection with our business activities.

    E. Location Information

    We may collect approximate location information, such as city, state, and postal code, derived from IP address or similar signals.

    Where applicable and with any required permission, we may also collect more precise location information from your device. You may be able to control device-level location permissions through your device settings.

    F. Information From Social Media and Third-Party Platforms

    If you interact with us through social media, advertising platforms, review sites, or similar third-party platforms, we may receive information such as your name, username, profile details, comments, messages, engagement information, and other information made available to us through those services or through your settings on those platforms.

    G. Information From Other Sources

    We may receive information from other sources, including:

    We may combine information collected from different sources and use it in accordance with this Privacy Policy.

    2. HOW WE USE YOUR INFORMATION

    We may use your information for business, commercial, operational, legal, and service-related purposes, including to:

    Aggregate and De-Identified Information

    We may create, use, disclose, license, and otherwise process aggregated, de-identified, anonymized, or otherwise non-personal information for any lawful purpose, including analytics, research, product development, benchmarking, operational improvement, and marketing, provided such information is no longer reasonably linkable to you where required by applicable law.

    3. ANALYTICS, ADVERTISING, ATTRIBUTION, AND SIMILAR TECHNOLOGIES

    We may use first-party and third-party technologies to understand use of the Services, improve performance and user experience, measure campaigns, attribute conversions, evaluate content and channel effectiveness, and support marketing and business operations.

    These technologies and practices may vary based on the page, feature, device, user journey, applicable law, and your privacy choices.

    A. Analytics and Service Improvement

    We may use analytics and related tools to understand usage patterns, page and feature engagement, navigation paths, drop-off points, completion rates, scrolling, clicks, error events, and other technical or behavioral signals. We may use these tools to improve content, workflows, forms, checkouts, scheduling experiences, site functionality, and general user experience.

    Analytics tools may include tools that support event tracking, session analysis, heatmaps, form analytics, session replay, product analytics, crash reporting, and performance measurement.

    B. Conversion Tracking and Attribution

    We may use Tracking Technologies and related integrations to measure when users view content, engage with campaigns, visit certain pages, begin or complete forms, create accounts, make purchases, subscribe, schedule, or complete other conversion-related actions. We may also use these technologies to analyze attribution, campaign effectiveness, audience engagement, and marketing performance across devices, browsers, sessions, or channels, where permitted by law.

    C. Advertising and Marketing Measurement

    We may use Tracking Technologies in connection with marketing, advertising, retargeting, audience modeling, campaign measurement, and related commercial activities for RespondWell. Depending on the context, this may involve the use of first-party or third-party identifiers, cookies, device information, campaign parameters, event data, or similar information.

    We may also work with vendors or platforms that help us measure ad performance, improve audience targeting, analyze campaign effectiveness, or present RespondWell-related advertising on third-party platforms or services.

    D. Email and Communications Analytics

    We may use tools in emails, texts, or other communications to understand whether messages are delivered, opened, clicked, or otherwise engaged with, so that we can improve communications, measure effectiveness, and better understand user interests.

    E. Your Choices

    You may be able to manage certain Tracking Technologies through your browser settings, device settings, cookie banner, consent manager, preference center, legally recognized opt-out mechanisms, or third-party opt-out tools. Some technologies are necessary for the Services to function and cannot be disabled.

    Where required by applicable law, we will honor consent choices, opt-out requests, or privacy preference signals as required. Because privacy controls can vary by browser, device, and vendor, your choices may not carry across all contexts automatically.

    4. HOW WE DISCLOSE INFORMATION

    We may disclose information in the following circumstances:

    These parties may process information on our behalf or in support of our business activities, subject to contractual, legal, or operational restrictions as applicable.

    D. Advertising, Analytics, and Attribution Partners

    We may disclose certain identifiers, device or browser information, campaign data, event information, transaction-related signals, or similar information to analytics, advertising, attribution, or marketing partners in connection with measurement, analytics, conversions, campaign performance, audience analysis, or related business purposes, subject to applicable law and your privacy choices where required.

    E. Legal, Compliance, and Protection Purposes

    We may access, preserve, use, or disclose information if we believe doing so is reasonably necessary to:

    F. Business Transfers

    We may disclose information in connection with an actual or proposed merger, acquisition, financing, due diligence, reorganization, asset sale, bankruptcy, receivership, transition of service provider relationships, or other corporate transaction.

    G. Public Content, Testimonials, Reviews, and Submissions

    If you submit reviews, testimonials, comments, photos, or other content in public or semi-public areas, or otherwise authorize us to use such content, that information may be displayed publicly or used in marketing, promotional, educational, or internal materials, subject to any permissions, terms, or restrictions that apply.

    Testimonials and similar statements reflect individual experiences only and do not guarantee, promise, or predict any particular outcome.

    H. With Your Direction or Consent

    We may disclose information where you direct us to do so or where you otherwise consent.

    I. Aggregate or De-Identified Information

    We may disclose aggregated, de-identified, anonymized, or otherwise non-personal information for any lawful purpose.

    5. MARKETING AND COMMUNICATIONS CHOICES

    You may opt out of promotional or marketing emails by using the unsubscribe link in the message or by contacting us using the information below. Depending on applicable law and the nature of the communication, you may also be able to opt out of certain text messages or other communications by following the instructions provided in those communications.

    Even if you opt out of marketing messages, we may still send transactional, service, relationship, account, security, legal, or administrative communications.

    6. THIRD-PARTY SERVICES

    The Services may contain links to third-party websites, applications, plug-ins, services, social media platforms, or tools that we do not own or control. This Privacy Policy does not apply to the privacy or security practices of third parties except to the extent required by applicable law.

    Your interactions with third-party sites, applications, stores, services, or platforms are governed by their own terms, notices, and privacy policies. We encourage you to review those materials carefully.

    7. HOW WE PROTECT INFORMATION

    We use administrative, technical, physical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards may include access controls, contractual protections, encryption where appropriate, logging, monitoring, vendor management, and other security practices.

    However, no data transmission or storage system can be guaranteed to be completely secure. You use the Services at your own risk, and we cannot guarantee absolute security.

    You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access or use.

    8. PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS

    If you are a California resident, California law may provide you with additional rights regarding your personal information, subject to exceptions and limitations.

    Depending on applicable law, these rights may include the right to request that we:

    Some information may be exempt from certain state privacy rights, including information governed by certain health, medical, clinical, or similar legal frameworks, and other information exempt under applicable law.

    We may take reasonable steps to verify your identity before responding to a request.

    To submit a privacy rights request, please contact us at:

    Email: legal@respondwell.health

    You may also designate an authorized agent where permitted by law.

    Categories of Information We Collect

    We may collect categories of information such as:

    Sale, Sharing, and Targeted Advertising Disclosures

    We may use cookies, pixels, SDKs, APIs, and similar technologies, and may disclose identifiers and related information to analytics, attribution, and advertising partners in ways that may be considered a “sale,” “sharing,” or processing for targeted advertising under certain state laws, depending on the jurisdiction and how the data practices are characterized under applicable law.

    You may have the right to opt out of such processing where required by law. You may exercise those choices through our cookie or privacy settings, legally recognized opt-out signals, or by contacting us using the information above.

    Minors are not permitted to utilize our services. As such, we do not knowingly collect, sell or share the personal information of minors where prohibited by law.

    9. PRIVACY INFORMATION FOR NEVADA RESIDENTS

    Nevada residents who have purchased goods or services from us may have the right to request that we not sell certain covered information for monetary consideration to certain other parties, as defined by Nevada law. We do not currently sell personal information in exchange for monetary consideration as that term is used in Nevada law. However, Nevada residents may submit requests by contacting:

    Email: legal@respondwell.health

    We may take reasonable steps to verify your identity before responding.

    10. RETENTION OF INFORMATION

    We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, support operations, and protect our rights and interests.

    Retention periods may vary depending on the type of information, the context in which it was collected, applicable legal requirements, and operational needs.

    11. CHANGES TO THIS PRIVACY POLICY

    We may revise this Privacy Policy from time to time to reflect changes in law, technology, our practices, or the Services. When we do, we will update the “Last Updated” date above and provide any additional notice required by law.

    Your continued use of the Services after any updated Privacy Policy becomes effective means you acknowledge the revised Privacy Policy, subject to any rights you may have under applicable law.

    12. CONTACT US

    If you have questions about this Privacy Policy or our privacy practices, please contact us at:

    RespondWell, LLC

    Email: legal@respondwell.health